When you enable the AI Waiter Assistant, your customers can access it through a button at the top of your digital menu. They can type their questions or even speak directly to the assistant using their phones, all in their own language.

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The AI Waiter Assistant's knowledge comes from four main sources:

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I. General Knowledge – No Additional Setup Required

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Your AI Assistant already has access to the following information:

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1. Your entire menu: It knows your menu inside out, including all categories, dishes, drinks, products, descriptions, and special offers. It can use this information to answer questions, explain dishes, and make personalised recommendations.

2. General food and drink knowledge: Beyond what you explicitly include in your menu, the AI Assistant can draw on its general knowledge of food, ingredients, and beverages. For example, even if your menu doesn't specifically mention that steaks are made from beef or that a Mojito contains rum, the assistant can recognise these connections and recommend relevant items when customers ask about beef dishes or rum-based cocktails.

 

II. Restaurant-Level Information and Instructions – Teach Your AI Assistant

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Use the text box below to give your AI Waiter Assistant additional information about your restaurant and instructions on how it should communicate with your customers.

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Tell it more about your business. You can share details that aren't included in your restaurant description (which you can edit on the "Restaurant Details" page). This could include interesting facts about your restaurant, its history, atmosphere, services, or anything else you think your guests might find useful.

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Define its personality and communication style. Would you prefer your AI Assistant to communicate formally and professionally, or in a more relaxed, friendly manner? Perhaps you'd like it to be witty, humorous, or even use a particular style of language or slang. Simply describe how you'd like it to interact with your guests.

 

Highlight what you'd like to promote. If you have particular dishes, drinks, special offers, or promotions you'd like the assistant to recommend more frequently, explain your preferences here.

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Think of it this way: Imagine a new waiter is starting work at your restaurant today. What would you tell them about your business, your customers, your menu, and how you'd like them to serve your guests? That's exactly the kind of information you should provide to your AI Waiter Assistant in the text box below

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III. Featured Products – Recommend Your Best Dishes and Drinks

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You can select up to 10 featured products that your AI Waiter Assistant will naturally and discreetly recommend whenever a suitable opportunity arises during a conversation.

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These might be your signature dishes, most popular cocktails, highest-margin products, or simply the items you'd most like your customers to discover.

You can manage your list of featured products below.

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IV. Product- and Category-Specific Information – Add Extra Knowledge to Your Menu

 

You can also provide additional information about individual dishes, drinks, and menu categories directly from the "Menu Items" page.

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For each product, you can add a short meta-text that won't be visible to customers browsing your menu but will be available to your AI Waiter Assistant.

 

This is a great place to share interesting details, background stories, preparation methods, serving suggestions, or fun facts about individual products. For example, you might explain that a particular cocktail was invented by your bartender, that a dish follows a traditional family recipe, or that a certain wine pairs particularly well with one of your signature dishes.

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Your AI Assistant can then naturally bring up these details when they're relevant to the conversation, creating a more engaging and personalised experience for your guests.